Everyone uses interpersonal communication skills.We use them at home with our families. in the Workplace with our bosses and co-workers, on ourcomputers when we answer email, and on the telephone when we order pizza. This manual isintended to help you improve your interpersonal communication skills and develop new skills tobecome a more effective communicator. Interpersonal communication applies to all of ourrelationships, personal and business. Others respect or reject us based on our interpersonalcommunication skills. People send us messages in every interpersonal communication encounter.Those messages can be explicit (verbal comments) or implicit (nonverbal facial expressions, other bodylanguage, and physical space). The first step in communication is using theappropriate method. In the work place there is likely to be a variety of tools available and you will needto decide whether a situation calls for an email, a phone call or a face to face conversation.

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